Delete Your Account
You can delete your A Gifted Journey portal account at any time. Here are the ways to do it.
From inside the app (fastest)
- Open the AGJ Portal app
- Tap Account at the bottom
- Scroll down and tap Delete account
- Type DELETE and enter your password to confirm
Your account is removed immediately.
By phone or email
Call (972) 379-9131 or email jelisia.thompson@agiftedjourney.com with the subject line “Account deletion request.” Include the name and email address on the account. We will verify your identity and complete the deletion within 30 days.
What gets deleted
| Deleted | Retained |
|---|---|
|
Your login and password Your name, email and phone on the account Notification preferences Device push notification tokens Your access to the portal |
Clinical records and session notes Treatment plans and progress data Invoices, payments and insurance records Signed consent and intake forms |
Why some records are kept. A Gifted Journey is a licensed healthcare provider. Texas law and our insurance agreements require us to retain clinical and billing records for a minimum of seven years after the last date of service, or for a minor, until the child's 21st birthday, whichever is longer.
We cannot delete those records on request. After your account is deleted they remain with the practice, no longer linked to any portal login, and stay protected under HIPAA and our Privacy Policy.
You may request a copy of your records at any time, before or after deleting your account.
Questions
Call (972) 379-9131 and ask for Jelisia. We're happy to walk you through it.