SMS Terms & Conditions

Last updated: July 31, 2026

These terms govern text messages sent by A Gifted Journey LLC to families and staff who have opted in to receive them.

1. Program description

A Gifted Journey sends text messages to remind you about appointments, alert you that something in your portal needs attention, and share account or scheduling updates. This is a service program, not a marketing program.

2. How you opt in

You opt in by checking the SMS consent box when you create your AGJ Portal account, by enabling text messages under Account → Notifications in the app, or by giving written consent on your intake paperwork. Consent is never automatic and is never a condition of receiving services from us.

3. Message frequency

Message frequency varies based on your appointments and account activity. Most families receive fewer than eight messages per month.

4. Cost

Message and data rates may apply. A Gifted Journey does not charge for these messages, but your mobile carrier may.

5. How to stop messages

Reply STOP to any message at any time and we will stop texting you. You will receive one confirmation message, then no further texts. You can also turn texts off under Account → Notifications in the app, or call us at (972) 379-9131.

Opting out of texts does not affect your care, your portal access, or your email notifications.

6. How to get help

Reply HELP to any message, or call us at (972) 379-9131.

7. What we never send by text

Text messaging is not a secure channel, so our messages are deliberately generic. We never include your child's name, diagnosis, session details, invoice amounts, or the contents of a portal message in a text. A text will only ever prompt you to open the app or call us.

Please do not send protected health information to us by text. Use the secure messaging feature in the AGJ Portal instead.

8. Carriers

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

9. Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party except the messaging provider that delivers messages on our behalf. See our Privacy Policy for full details.

10. Contact us

A Gifted Journey LLC
Phone: (972) 379-9131
Email: jelisia.thompson@agiftedjourney.com